Transformation

Agentic AI programs delivered through CIDEK

AI Transformation for a POS driven business
AI Transformation for Universities - solving Student Journey & Intake
AI Transformation for an EdTech SaaS Company

Transformation delivered through CIDEK

Everfi optimization post TSA exit
Cooper Consumer Health IT Optimization Transformation
Unit4 product marketplace launch
Impact Food Group digital transformation
Digital transformation of Inclusive Employers

Transformation delivered previously

Deutsche Bank GDPR Implementation
TNT global IT outsourcing
London Market Group Target Operating Model
Core Banking Transformation

Agentic AI Transformation for a POS driven business

Problem Statement: Accurate and real time financial reporting is a key challenge faced by the CEO/CFO/COO of mid-market PE-backed PortCos, caused by a lack of system automation across end-to-end business processes. In most growing mid-market PortCos, IT has never been given due importance, resulting in poorly implemented systems, no integration, and manual operations, that limit both current and future growth while putting business continuity at risk. As PortCos grow through buy-and-build, systems are never properly integrated, causing constant friction in business operations.

Fixing through AI:

With Agentic AI implementation, same problems can be fixed in short term (5-6 months):

AI Fixes: 5-6 months, Key Financial Metrics, Short-Term Value

End to end process flows were mapped
System automation and manual workflows were understood
AI automation then fixed all the broken areas – namely Supplier Data, Menu Costing, Menu & Tills config, POS & Tills, Invoice & Forecast – without changes in foundation system
70% automation achieved - value created in short term

Agentic AI Transformation for an EdTech SaaS Company

Problem Statement: An EdTech company post carveout was looking for AI optimizations across business functions. We looked at the revenue model of the company, which was shaped by a large, multi-line content catalogue sold on renewal-gated subscriptions and sponsorships. Four levers governed margin and growth. We devised AI investment against these 4 levers, and helped them implement AI across business function

Fixng through AI:

With Agentic AI implementation, same problems can be fixed in short term:

AI Fix 01: A unified AI Content Engine (Sales & Product)
AI Fix 02: Adaptive Conversation Learning Layer (Product)
AI Fix 03: Cross line impact & Evidence intelligence (Sales & Product)
AI Fix 04: Revenue Operations Co-Pilot (Sales & Finance)
AI Fix 05: Contract Intelligence (Sales)
AI Fix 06: Pipeline & Forecast Intelligence (Sales, Finance, Marketing)

Agentic AI Transformation for Universities - solving Student Journey & Intake

Problem Statement: Universities that are offering higher studies, for every 10,000 prospects only 364 students gets enrolled. The journey takes around four months. Most of what universities lose, universities lose in two places:

6 in 10 inquiries never start an application.
1 in 2 started applications never get finished.

Fixing through AI:

With Agentic AI implementation, same problems can be fixed in short term:

1. Real-Time Lead Engagement

AI chat assistants for instant query resolution (24/7)
Capture and convert high-intent prospects immediately

2. Hyper-Personalized Communication

AI-driven email/SMS journeys based on behavior and intent
Dynamic content tailored to program, geography, and profile

3. Application Journey Orchestration

Automated reminders, nudges, and next-best-action prompts
Guided application completion to reduce drop-offs

4. Counselor Augmentation

AI copilots to recommend actions, prioritize leads, and draft responses
Reduce admin work and increase time spent on high-value interactions

5. Predictive Enrollment Management

Forecast yield and identify at-risk applicants
Optimize offer strategy and scholarship allocation

Digital Transformation for Impact Food Group (THI Investment PE PortCo)

Role: Interim Transformation Director

May 2023 - Feb 2024

Impact Food Group is a UK based contract catering company for UK primary and secondary schools.

Post Investment from THI, management was tasked to do a business, process & digital Transformation; Led the digital transformation as interim transformation director overseeing following activities providing oversight to PE fund/management and hands on work with middle management/vendors and additional consultants

Led the discovery of digital ecosystem
Operations & digital process mapping
Digital transformation strategy & requirements mapping across the operations
Request for proposal and supplier selection process for all systems accounting to around £1mn capex & opex spend
Multiple rounds of vendor negotiations towards finalising the right deals for the business , building system integration maps; saving around £500k for the business
Systems procured included Catering ERP Systems for Primary/Secondary Schools, Primary School Online Ordering System, Hospitality Ordering System, Health & Safety System, Till Systems across School sites, Middleware for System Integration, CRM System, End User Devices including Tablets & Totems
Team included PE fund, management, middle management, operations teams, 500 schools, additional consultants, 5+ vendors selected and around 15+ vendors during RFP totalling 50+
Implementation of the digital transformation
Building and executing communications to various stakeholders around digital transformation
Consideration of impact to wider business including Integration of brands and digital landscape through previous acquisitions

3. TRANSFORMATION